Frequently Asked Questions
Where are these valuations sourced from?
I need a valuation for my insurance claim, but my insurance company is offering me a different value. Why is this?
Why is a dealer offering me a different part exchange price?
Why is there a difference between the trade in and retail prices?
Can I get a historic valuation?
Why can't I find a value for my car?
I need further help, what should I do?
Where are these valuations sourced from?
HPI has teamed up with an independent industry expert to track used car values from a range of different sources including car auctions, dealer forecourts and classified adverts.
I need a valuation for my insurance claim, but my insurance company is offering me a different value. Why is this?
Insurance companies take into account the condition of the car at the time of the accident / incident, and will adjust the valuation accordingly. The HPI Valuation assumes the car is in average condition and takes no account of aftermarket additions to the vehicle.
Why is a dealer offering me a different part exchange price?
There could be many reasons including the car's condition, whether the car you are buying will be financed by cash or dealer finance; or how much the dealer believes he could sell your car for locally. If you are still unsure we would therefore recommend asking the dealer directly.
Why is there a difference between the trade in and retail prices?
The trade in price (the amount a dealer pays you) differs from the retail price (the dealer's sale price to another consumer) as the dealer will need to covers his own costs (repairs, cleaning, servicing, storage, warranty, administration, HPI Check, advertising & VAT), and look to make a profit.
Can I get a historic valuation?
The HPI Valuation is only available for current passenger cars.
Why can't I find a value for my car?
Cars may not have a valuation if they are: outside the age range 6 months to 9 years old; outside the mileage range 10,000 - 150,000 miles; or in short supply (specialist or limited edition cars)
I need further help, what should I do?
If you can't find the answer that you are looking for, please e-mail your question to valuation@hpi.co.uk
