Frequently Asked Questions
HPI web site security & information
Is my on-line transaction safe?
Can I order over the phone?
What about my privacy?
What about my credit card information?
Who do I contact if I have difficulty in obtaining my check results?
Is my on-line transaction safe?
Protecting your information is a priority. We therefore utilize Secure Sockets Layer (SSL) technology to protect all personal information including your card number, name and address when ordering a report from our web.
To confirm that your connection is secure, simply look at the lower right-hand corner of your browser window after accessing a server. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from 'http' to 'https.' Some versions of browsers and some firewalls don't permit communication even though the server is secure.
We designed our web site with multiple layers of security. We utilize state-of-the-art software solutions to prevent unauthorized access and improper use of our site.
Can I order over the phone?
Yes. The HPI Check call centre is available on 01722 422 422
What about my privacy?
We are committed to protecting your privacy. User information is only used to support HPI Check we provide to you. This use includes, but is not limited to order fulfillment, customer service, billing, collections and other similar. Except as noted otherwise, user information will not be shared with third parties for any purpose.
What about my credit card information?
All credit card information you enter through HPI Check site is saved in secure sockets layer (SSL) technology. Credit card information is never displayed or saved on the HPI Check server. It is used solely to complete HPI Check transactions. Other than verifying credit card information, we will never wilfully disclose credit card information to any third party for any purpose. Feel free to review our Privacy Policy.
Who do I contact if I have difficulty in obtaining my check results?
First, please verify that the personal data you entered is correct and that your credit card information is valid. Then wait a few minutes for the results and email to arrive. If there is still a problem, please contact us. We are available to assist you Monday to Friday from 8:00am - 8:00pm, Saturday 8:00am - 5:00pm, Sunday 10:00am - 5:00pm GMT / BST . You will receive an email the same day acknowledging your enquiry, or the next day if you sent your enquiry after 3.00 pm. Depending on the nature of your enquiry, providing a resolution may take a little longer.
