Frequently Asked Questions

HPI Valuation Questions

Where are these valuations sourced from?

HPI has teamed up with an independent industry expert to track used car values from a range of different sources including car auctions, dealer forecourts and classified adverts.

HPI Valuations are provided by CAP.

I need a valuation for my insurance claim, but my insurance company is offering me a different value. Why is this?

Insurance companies take into account the condition of the car at the time of the accident / incident, and will adjust the valuation accordingly. The HPI Valuation assumes the car is in average condition and takes no account of aftermarket additions to the vehicle.

Why is a dealer offering me a different part exchange price?

There could be many reasons including the car's condition, whether the car you are buying will be financed by cash or dealer finance; or how much the dealer believes he could sell your car for locally. If you are still unsure we would therefore recommend asking the dealer directly.

Can I get a historic valuation?

The HPI Valuation is only available for current passenger cars.

Why can't I find a value for my car?

Cars may not have a valuation if they are: outside the age range 6 months to 9 years old; outside the mileage range 10,000 - 150,000 miles; or in short supply (specialist or limited edition cars)

I need further help, what should I do?

If you can't find the answer that you are looking for, please e-mail your question to valuation@hpi.co.uk